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Phone Hours
Monday – Friday, 1 PM to 4 PM EST
(202) 723-0900

FAQ

Read answers to some of our most Frequently Asked Questions.

MAILING ADDRESS

African Ancestry
5614 Connecticut Avenue NW, #297
Washington, DC 20015

MEDIA INQUIRIES, GROUP EVENTS, SPEAKING ENGAGEMENTS

For media inquiries, corporate/group events and speaking engagements, please contact Nichole Taylor at ntaylor@africanancestry.com.

For Media Downloads, click here.

“I can’t wait to go to Bioko Island … to have the sun in that part of the region on my body and know that I’m home.”

Ramunda Y., African Ancestry Family Member

Maternal Ancestry:

Bubi People of Bioko Island

PatriClan Test Kit

African Ancestry Patri Clan Kit

My Patri Clan Kit arrived on time. Instructions were easy to understand. The only thing I didn't like is that i was not able to add the kit to my Matri Clan account. Now I have to log into two different accounts to retrieve my results.

This feels Unreliable

I haven’t received my order still. I have checked with usps & they have no information on the tracking number that was given to me. I haven’t been able to track this order at all. Neither usps or this company has been able to tell me that status of my package( which is not cheap & should have better customer service & tracking status information). I ordered this product 3 weeks ago & I have no clue what is going on with my purchase, not even any emails from this company to confirm or ensures the safety of sensitive information, being this is a DNA test.

I ordered two kits a PatriClan & a MatriClan, im still waiting for one

I ordered two kits a PatriClan & a MatriClan, im still waiting to share the gift with my wife. The MatriClan Kit hasn't even been sent out yet.

1 2 3

Let customers speak for us

from 1224 reviews

Certificate

I am very pleased with certificates. My family have been very happy to also have certicates with their ancestors birthplace history being located in Sierra Leone and the tribe Temne. Thank you so much

Renee Jackson

03/25/2023

Printed Certificates for You and Family Members

Happy to receive it.

I was so excited when I received my certificate. It was cool to see where my material ancestors were from in Cameroon. Next, I want to do my paternal side. Thank you for a wonderful experience.

Michael Harvey

03/21/2023

Route Package Protection

Hernando Green

03/20/2023

Route Package Protection

AA Pride

Very proud to be able to display my African Ancestry on my suit lapel.

HERBERT GORDON

03/20/2023

African DNA Pin

They are perfect!

Ram Bhagat

03/20/2023

Printed Certificates for You and Family Members

Amdre Alporter

Good tracking system. Thank you.

Andre Alporter

03/19/2023

Route Package Protection

Beautiful Memorabilia

Love my silver African continent necklace with the inscription on the back and the small jewel identifying my country of origin. Thank you so much for this wonderful artifact that I will be able to pass down to my children.

Dr. Daphne Davis

03/18/2023

Guinea-Bissau Heirloom Pendant

Family celebration package

I received the patrician test but not the rest of the package. Still waiting for it to ship.

Thomas Wiggins

03/17/2023

Family Celebration Package

The perfect pendant!

The box chain with the lobster claw clasp is the perfect length. The pendant itself is unique and accurately represents my connection with our motherland.

Selecia Wright

03/17/2023

Continent Pendant (Small)

PatriClan Test Kit

Angela Young

03/17/2023

PatriClan Test Kit

NAYAA LACY

03/16/2023

PatriClan Test Kit

Guinea-Bissau Heirloom Pendant?

I like it but my pendant is very rustic with a shiny chain that doesn't seem to be a good match. I am looking for a more rustic chain that will look better. The picture you provide at ordering looks nothing like what I received.

Leori Moore

03/16/2023

Guinea-Bissau Heirloom Pendant

Great customer service

I emailed customer service about updates on my 1st swabs because it was going on 30 days and they still hadn't received them by mail. I was worried something happened because my husband sent his swabs in about 30 days after I sent mine and he was updated in about 10 days. African Ancestry didn't hesitate to send the matriclan swabs to me again. I really appreciate it because it eased my mind. I did send the 2nd swabs back with insurance on them just in case something happened again. Thank you customer support because this is important and exciting for me!

Amy Good

03/16/2023

Replacement Swabs

Evidence of our origin

I am elated to be able to present the certificates to my mother, my children, my grandchildren and my great- grandson. The fact that I can give them proof of where we originated, is mind blowing to me! I've done family tree research for us over the years, but nothing can top having proof of where we originated! My mother is 91 and to be able to show her this proof is priceless!! The only problem is that I did not get a certificate for myself. When I did the testing I received a letter and certificate via email and it was no where near as nice as the ones I ordered for my family.

Linda Patton

03/16/2023

Printed Certificates for You and Family Members

Guinea Bissau Tee

Beautiful and light weight

Victoria Finn

03/15/2023

Guinea-Bissau Tee

GET IN TOUCH WITH US

SALES & CUSTOMER CARE

FAQ

MAILING ADDRESS

MEDIA INQUIRIES, GROUP EVENTS, SPEAKING ENGAGEMENTS

Ramunda Y., African Ancestry Family Member

Maternal Ancestry:

Let customers speak for us

Customer Reviews

Let customers speak for us